Going paperless
Going paperless
Choosing to get your documents electronically not only means you’ll have less post cluttering your home, it means you’ll be helping cut paper waste too.
You can switch each of your accounts to get paperless statements, paperless mail or both.
Get your documents online or in the app
Getting your statements online means you can access and search up to 7 years of statement history through Digital Banking.
Making the switch to paperless mail also means the latest correspondence we send you will be available through your Digital Banking or the mobile app Mailbox rather than by post. We’ll even send you an alert to let you know when you’ve got new mail.
And should you change your mind, you can switch back to paper any time you like!
I'd like to learn how…
Select your preferred way of doing it
What you'll need
Access to our App
A Royal Bank Mastercard credit card
It's quick and easy to switch your Royal Bank of Scotland Mastercard to paperless statements through our app.
Your step-by-step guide
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01
Log into the app and navigate to your Royal Bank of Scotland Mastercard
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02
Select the 'Statements' option, then choose 'Delivery preferences'
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03
Select the 'Paperless statements' option to switch your credit card to paperless statements
You can switch back to paper statements at any time.
Your next steps:
To switch your other accounts to paperless statements or paperless mail, just login to Digital Banking and select the ‘Paperless settings’ option from the left hand menu.
App available to customers with Digital Banking and a UK or international mobile number in specific countries.
Learn more about your Digital Banking or mobile app Mailbox
When you opt for paperless mail, we’ll send your correspondence digitally to your Digital Banking Mailbox, rather than by post. You can access correspondence we’ve sent you by logging into Digital Banking or your mobile app and clicking the 'Mailbox' option.
We’ll send you an alert to let you know when you have a new item of mail to view online (you can choose an email alert, SMS or both)
All mail you receive in your Mailbox is available in PDF format for you to view, download or print
You can save a copy of your mail after downloading, should you wish to keep a permanent copy
If you switch to paperless correspondence, we may occasionally still send selected important mail to you by post.
Learn more about paperless statements
Digital Banking
To view up to 7 years of statements online, first log into Digital Banking and click the ‘Statements’ option in the left hand menu. Select the “View, save and print PDF statements and certificates of interest” option and from there you can choose which account and which statement you want to see.
Mobile Banking
You can view up to 24 months of credit card statements via our Mobile App. To view your statement, login to the app and tap on your Royal Bank of Scotland credit card, then select the ‘statement’ option.
Then simply choose which of your statements you want see. You can view, download or share a PDF copy of your credit card statement using the app.
Your next steps
To view, print or download statements for your other accounts, simply login to Digital Banking and select the ‘Statements’ option.
