Getting Emergency Cash
What is Emergency Cash
When your debit card has been lost or stolen, our Emergency Cash service makes sure you don't have to go without cash in your pocket. We'll give you a code to type in to a Royal Bank of Scotland or NatWest cash machine, which will let you take money out of your account.
- If you're a digital or telephone banking customer, you can make one withdrawal of up to £300
- If you're not registered for these services, you can still get £60 to tide you over
Please note: Your card will be cancelled and you will no longer be able to use Get Cash in the mobile app till you have a replacement debit card.
Emergency Cash: Your card will be cancelled by using this service. It must be within your daily withdrawal limit and you must have at least £20 available in your account.
Get Cash: Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
What you'll need
To get Emergency Cash, you must get your code at the same time you're cancelling a lost or stolen debit card
Your step-by-step guide:
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01
Call the Card loss centre
0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526
Open 24 hours a day. Calls may be recorded. Call charge information
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02
When cancelling your card, let us know you'd like access to 'Emergency Cash'
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03
We will ask you some security questions to make sure it's you
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04
Tell us how much you want (up to £300 if you're a Digital Banking customer)
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05
We'll give you a code to use at a Royal Bank of Scotland or NatWest cash machine
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06
When you've found an ATM, press 'enter' and then follow the instructions on the screen to take your cash out
