Changing frequency
of statements

In a nutshell

Statements can be generated monthly, quarterly or annually.

But if you'd like to get your statements more or less often, we can help you get that sorted.

This is the quickest route

The mobile app

The last four digits of your account number

01

Login to your mobile banking app
02

Tap 'Help' then tap 'Message us'
03

You'll be able to speak to someone about changing the frequency of your statements there
04

Make sure you've got the last four digits of your account number to hand

App available to customers with Digital Banking and a UK or international mobile number in specific countries.

Your Digital Banking login details

01

Login to Digital Banking
02

Once logged in, head to webchat and start a conversation with one of our advisors
03

They'll ask you a few security questions to confirm your identity so make sure you've got your password and PIN front of mind

Digital Banking available to customers aged 11+ with a Royal Bank account.

Your Royal Bank card

01

Head into a branch and bring your Royal Bank card. We’ll ask you to tap in your PIN and use this as ID
02

Provide us details on the changes you would like to make to the frequency of your statements